Legal
Privacy Policy
Last updated June 2026.
Artistica Surfaces is committed to protecting the privacy of our visitors and clients. This policy sets out how we collect, use and safeguard your personal information.
Who we are
Artistica Surfaces (“we”, “us”, “our”) provides decorative wall and surface finishes across Melbourne and Victoria. We are based at 9 Thames St, Hadfield, Melbourne VIC 3046. This policy explains how we handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We collect the information you provide through our enquiry and quote forms — typically your name, email address, phone number, project location and the details of your project. We also collect standard technical data when you visit the site (such as IP address, browser type, pages viewed and referring page) through cookies and analytics tools.
How we use your information
We use your information to respond to enquiries, prepare quotes and estimates, arrange site consultations, deliver our services, and improve our website. We do not sell your personal information. We will only use it for the purpose it was provided or a directly related purpose you would reasonably expect.
Cookies & analytics
We use Google Tag Manager and Google Analytics 4 to understand how visitors use the site so we can improve it. These tools may set cookies and collect aggregated, de-identified usage data. You can disable cookies in your browser settings; some features may not function as intended if you do.
Form submissions
Enquiry and quote forms are processed through a third-party form service (Web3Forms) which delivers your message to our inbox. Your details are used solely to respond to your enquiry and are handled in line with this policy.
Disclosure
We may share information with trusted service providers who help us operate our business and website (for example, hosting, analytics and form delivery), and where required by law. We take reasonable steps to ensure these providers protect your information.
Data security & retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We retain information only for as long as necessary to fulfil the purposes described above or to meet legal obligations.
Access, correction & complaints
You may request access to, or correction of, the personal information we hold about you, or raise a privacy concern, by contacting us. We will respond within a reasonable timeframe.
Contact
For any privacy questions or requests, contact us at info@artisticasurfaces.com.au or call 1300 727 198.
